SITE CREATED BY

Websites Alpha Dog Agency

FAQ

‚Äč

HOW DOES IT WORK?

Today your mail is sent by truck to your local post office. There it is sorted and either put in your PO box or put on a mail truck and driven to your address where it is put in your mailbox.  After you sign up with MyVOBox, your mail is sent by truck to the address of our secure facility and sorted by the VO box number supplied at the time of sign up and added to the address as shown in the signup instructions. We then scan the mail and put it on our secure website where you are able to log in and read it, print it, save it, delete it, and unsubscribe from any advertising mail from anywhere in the world you are. Then your physical mail is shredded and sent to a recycler. None of it ends up in the landfill.

 

WHO IS GOING TO READ MY MAIL?

My VOBox will not read your mail, frankly, we do not have time to read any of the mail that we are scanning. The security practices in place include: We secure the physical location where we scan the mail with 24X7 security cameras, only our employees that have passed rigorous background checks have access. During times that the mail is being worked on there are no cell phones or cameras allowed in the room to capture your information, no one is allowed to leave the room to answer a phone call, and no access to the internet or email to transmit any information. The mail is scanned and the only copy of the mail is placed on our encrypted and secured file server that is accessed over an encrypted and secured network connection. None of our scanners have access to view the scanned mail on the server. The mail is then immediately shredded and all mail is weighed when it arrives and the shredded paper is weighed at the end of the day to ensure all mail is accounted for. We also only leave your personal mail on the site for 10 days to give you time to read, delete, print, or save. Then we automatically delete the mail and keep no copies of it so even if we have a breach or are under subpoena there will only be 10 days of mail at risk. We take your security seriously.

 

WHAT ABOUT CHECKS OR MONEY IN THE MAIL?

Any cash received we will cut a My VOBox check (it is unsafe to send cash through the mail) and send that to your physical address listed in your profile. For any checks received they will be sent to your physical address listed in your profile. This is why it is important to keep your physical address current in your profile.

 

WHAT ABOUT PACKAGES?

We do not accept packages. We cannot send them to you through the internet nor can we beam them up to you. You will need to use your physical address as your ship to address for anything shipping to you. But the rest of the mail we can scan and you can receive in your VOBox.

 

WHAT ABOUT CREDIT CARDS?

We would not scan that piece of mail, but would ship it to your physical address that is in your profile. This is why it is important to keep your physical address current in your profile.

 

WHAT ABOUT CHRISTMAS, BIRTHDAY OR OTHER GREETING CARDS?

You can pay us to send these to your physical address that is in your profile. This is why it is important to keep your physical address current in your profile.

 

WHAT HAPPENS WHEN WE UNSUBSCRIBE FROM ADVERTISING MAIL?

Once you choose to unsubscribe from an advertising mail, we will begin working to remove you from the mailing list. We do not guarantee we will be successful but will do our best. If you do anything that puts you back on the mailing such as visiting a web site, or giving a web site your address it will put you right back on the mailing list. We cannot do anything to keep you off the list going forward.

 

WHAT ABOUT SENSITIVE MATERIAL SUCH AS SOCIAL SECURITY NUMBERS?

If you look at your current statements, the company sending it has already blocked the numbers using * instead of the number to protect your privacy. My VOBox will not read your mail to find any such numbers and remove them, frankly we do not have time to read any of the mail that we are scanning. The security practices in place include: We secure the physical location where we scan the mail with 24X7 security cameras, only our employees that have passed rigorous background checks have access. During times that the mail is being worked on there are no cell phones or cameras allowed in the room to capture your information, and no access to the internet or email to transmit any information. The mail is scanned and the only copy of the mail is placed on our encrypted and secured file server that is accessed over an encrypted and secured network connection. None of our scanners have access to view the scanned mail on the server. The mail is then immediately shredded and all mail is weighed when it arrives and the shredded paper is weighed at the end of the day to ensure all mail is accounted for. We also only leave your personal mail on the site for 10 days to give you time to read, delete, print, or save. Then we automatically delete the mail and keep no copies of it so even if we have a breach or are under subpoena there will only be 10 days of mail at risk.  We take your security seriously.